Perşembe 4 Eki 2007, 6:48

This is a reference journal entry so that I can point people here rather than describe the steps everytime.

If possible don't restart the client! As this can prune the logs and remove the bits we want to see…

• Open the client
  
• Press ALT-SHIFT-F
  
• Drag and drop all the files that end with .log to an email*
  
• Set the subject to "Client Logs - <username>"
  
• Include a link to the forum post that refers to your bug :)
  
• A brief description of the bug really helps**
  
• Send to client@last.fm***
  

We'll try to keep you updated on status, though at busy times, like just after a release things can get a little snowed under. Thank you - you're all lovely.

* Zipping them is fine, on mac just the Last.fm*.log files please, on Windows extensions may be hidden, so you should use details view to see what file type it is

** When we get hundreds of these a week, it is not that easy to manage the reports if you have to click a link to get the context for each one

*** Only us four clientside developers read mail addressed to client@last.fm